Detailed Course Information |
Fall Term 2020
May 15, 2024 |
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| CITC 2332 - User Support/Help Desk |
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User Support/Help Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support, customer service skills, troubleshooting skills, common support problems, help desk operation and management, common help desk tools and procedures, and basic hardware and software installation and maintenance.
Prerequisites & Notes
Prerequisites: INFS 1010 Computer Applications, CITC 1330 Microsoft Desktop OS, and CITC 2320 Windows Server Administration
3 Credit Hours - 3 Lecture Hours (F, S, U)
3.000 Credit hours 3.000 Lecture hours Levels: Undergraduate Schedule Types: Lecture Technologies Division Division Computer and Information Sci Department Prerequisites: Prereq for CITC 2332 General Requirements: Course or Test: CITC 1330 Minimum Grade of D May not be taken concurrently. and Course or Test: INFS 1010 Minimum Grade of D May not be taken concurrently. |
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